STORE POLICIES

We are not responsible for lost or stolen packages, or packages shipped to the wrong address. At checkout, please be sure to use the correct shipping address. If USPS is unable to deliver, please contact your local postal service to arrange pick up or delivery. If package is stolen, please contact USPS to file a claim.

We currently ship within the United States with USPS. First Class USPS 3-5 business days may at times take longer for delivery.

2 Business Day Priority USPS packages require 12-24 hours to package. Please note USPS does not guarantee 2 business day. We are not responsible for 2 business day priority packages that do not arrive in 2 business days.

All orders placed after 7am EST, ship next business day unless otherwise noted. As soon as the order ships you’ll receive a shipment notification email with a tracking number. Please note all orders placed on Saturday or Sunday will ship the next business day.

After a package has been marked as DELIVERED and if package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit www.usps.com We will not re-ship an order due to incorrect address entered by customer.

At this time we do not accept order cancellations, refunds, returns or exchanges. We do not offer price adjustments. If you feel there is an extenuating circumstance warranting a return or exchange, please contact our customer service team at hello@shopgoodjane.com to discuss the matter.